Package Safety & Liability

If a package is lost and undeliverable, our insurance covers up to $50 (approximately £40) per package. To file a claim, contact us within 7 days of the expected delivery date with your booking reference, description of contents, and any supporting documentation. We will investigate with our carrier partners and process valid claims within 14 working days.

Unfortunately, no. There is no compensation for in-transit damage such as breakage, dents, scratches, or water damage. Your cargo passes through multiple handlers, vehicles, warehouses, and countries. Despite our protective packaging, impacts and pressure from heavy goods stacked on packages cannot be fully prevented. This is why we strongly advise against sending fragile items.

We provide free reinforced outer packaging at our warehouse. This includes combining multiple boxes into reinforced units, adding outer protective cardboard layers, and securing packages with heavy-duty tape. We also offer free packaging materials including boxes, tape, and bubble wrap for customers who visit our Wembley warehouse. However, this external protection cannot prevent damage from impacts or heavy loads during transit.

We strongly advise NOT sending fragile items such as glassware, ceramics, mirrors, picture frames, or delicate electronics. In our experience, these items have a very high breakage rate. Packages undergo multiple handling events, are stacked with heavy cargo, and travel through various conditions. Even with excellent packing, fragile items often arrive damaged. If you must send them, understand there is significant risk and no compensation for breakage.

Pack as if your items will be dropped from height and have heavy items stacked on top. Use plenty of cushioning material around each item, ensure nothing can move inside the box when shaken, wrap items individually, use cardboard dividers between items, fill all empty spaces with packing material, and use sturdy, new cardboard boxes. Avoid using suitcases or bags as labels often fall off (60-70% label loss rate).

Yes! We recommend requesting pre-shipment photos of your reinforced package from our warehouse. This documents the condition and packaging before dispatch. Simply mention this when booking or contact us via WhatsApp. These photos can be valuable if any disputes arise about packaging quality.

Critically important: photograph the package BEFORE opening it. Check the exterior for any visible damage, dents, or signs of tampering. Take photos from all angles. Only then should you open the package and inspect contents. If there is damage, report it immediately with your photos to our customer service team. Documentation at delivery is essential for any investigation.

International cargo shipping involves multiple handling points: your home, our pickup vehicle, our warehouse, airport handling, airline cargo hold, destination airport, customs inspection, local courier, and final delivery. At each point, packages are loaded, unloaded, sorted, and stacked. Heavy cargo is placed on lighter packages. Conveyor belts, forklifts, and manual handling all create impact opportunities. This reality is why fragile items are not suitable for cargo shipping.

Clothing, shoes, fabrics, books, non-perishable packaged foods, plastic kitchenware, sturdy electronics in original packaging (not batteries), toys, bedding, and other robust household items travel well. Items that are inherently durable and can withstand pressure and minor impacts are ideal for cargo shipping. Avoid anything that requires "Handle with Care" treatment.

Our basic insurance of $50 per package covers lost/undeliverable packages only, not damage. This coverage does not vary based on item value. A package containing £500 worth of goods receives the same $50 coverage as a package with £50 of goods. For valuable items, consider whether the risk of damage without compensation is acceptable before shipping.

We do not currently offer additional insurance coverage beyond the standard $50 per package for lost items. Third-party cargo insurance providers exist, but would need to be arranged independently. Contact your insurance provider to enquire about international cargo coverage if you need higher protection.

Cargo Force liability is strictly limited to $50 per package for lost or undeliverable shipments. We are not liable for: damage of any kind (breakage, dents, scratches, water damage), delays caused by customs or carriers, confiscation of prohibited items, incorrect delivery addresses provided by customers, or items packed inadequately by the sender. All carrier pickup terms and conditions apply to your shipment.