Legal
Privacy Policy
Last Updated: October 14, 2026
1. Introduction
Cargo Force Limited ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (www.cargoforce.com) or use our freight and logistics services, and it tells you about your privacy rights and how the law protects you.
2. Who We Are
Cargo Force Limited is the controller and responsible for your personal data.
- Company Number: 07638248
- Registered Office: Unit 9k Osram Road, East Lane Business Park, Wembley, HA9 7NG, United Kingdom
- Email: customerservice@cargoforce.com
- Phone: +44 20 3384 6470
3. The Data We Collect
To provide international shipping services, we may collect, use, store, and transfer different kinds of personal data about you:
Identity Data
First name, last name, username. For international shipments, we may require copies of government-issued ID (e.g., Passport) for customs clearance.
Contact Data
Billing address, pickup address, delivery address, email address, and telephone numbers.
Consignee Data
Name, address, and contact details of the recipient of your shipment. If you provide us with data about a third party (the recipient), you warrant that you have their permission to share this data with us.
Financial Data
Bank account and payment card details (processed securely via our payment partners; we do not store full card numbers).
Transaction Data
Details about payments and the specific shipments you have booked.
Technical Data
IP address, browser type, operating system, device type, and browser fingerprint.
Usage Data
Pages visited, time spent on pages, click patterns, and navigation paths.
Communication Preferences
Your preferences regarding marketing communications across email, SMS, and WhatsApp.
4. How We Use Your Data
Performance of Contract
To process your booking and deliver your cargo.
Legal Obligation
To comply with HMRC, aviation security, and export control requirements.
Legitimate Interests
To manage our business, prevent fraud, improve our website, and ensure security.
Consent
Where you have given explicit consent for marketing or cookies.
5. Cookies and Tracking Technologies
Our website uses cookies. We use:
- Strictly Necessary Cookies: Essential for website operation
- Analytics Cookies: Google Analytics, session replay
- Functional Cookies: To remember preferences
- Advertising Cookies: Meta Pixel, Google Ads
Manage preferences via our Cookie Policy.
Advertising measurement with Google
We use Google Ads to advertise our services. To measure whether our advertising works, we share limited data with Google in the following ways, only where you have accepted advertising cookies or otherwise consented to marketing:
- Enhanced conversions: when you submit an enquiry, quote or booking form, the email address and phone number you enter are converted into a one-way hash (SHA-256) in your browser and sent to Google. Google uses the hash only to recognise whether you had seen or clicked one of our adverts. We never send your email address or phone number in readable form.
- Offline conversions: when a booking is paid, we send Google the advertising click identifier attached to that booking, the date and the amount paid, and in some cases the hashed phone number of the sender, so that we can see which adverts led to real shipments.
- Customer match: we may upload hashed email addresses and phone numbers of our customers to Google so that we can show relevant adverts to existing customers, or avoid showing them adverts they no longer need.
Google processes this data under its own privacy policy and its advertising data processing terms. You can withdraw your consent at any time through the cookie settings on this website or by contacting us at customerservice@cargoforce.com, and we will stop sharing your data in this way from that point.
6. International Transfers
We transfer data outside the UK to destination countries (e.g., India, USA, South Africa) as necessary for performance of contract (UK GDPR Article 49(1)(b)).
7. Data Retention
- Customs Records4 years
- Financial Records6 years
- Session Recordings90 days
- Consent Records7 years
8. Your Legal Rights
You have rights to access, correct, delete, restrict processing, data portability, and object to processing.
To exercise rights: Email customerservice@cargoforce.com
9. Marketing Communications
Opt out anytime by:
- Clicking "unsubscribe" in emails
- Replying "STOP" to SMS
- Contacting us at customerservice@cargoforce.com
10. Contact Us
Email: customerservice@cargoforce.com
Phone: +44 20 3384 6470
You can also contact the ICO (www.ico.org.uk) with any data protection concerns.