Frequently Asked Questions

Air freight costs £4 per kg of chargeable weight, with a £40 minimum applied once per shipment, not per box. For example, a 15 kg chargeable shipment costs £60 before applicable additional charges. The rate includes customs duty and clearance, handling, documentation, UK collection and door-to-door delivery in India, plus free packaging materials for customers who drop off and pack at our Wembley warehouse. Additional charges are £60 per box above 30 kg actual weight and £60 per box with any side above 80 cm for home collection only; £15 per suitcase, bag, trolley bag or shrink-wrapped package; £25 per locked item for lock cutting; £10 per failed collection attempt (Nothing to Collect); separately, £10 for redelivery; £50 for cancellation after the boxes have reached our warehouse; and £10 all-in (VAT included) per shipment per day for storage after 24 hours from the final invoice. The deposit is £50 minimum, or £10 per box if there are more than five boxes, whichever is higher, and is deducted from the final invoice. An additional 18% GST applies only when paying into our Indian account by bank transfer, UPI or Google Pay.

The rate includes customs duty and clearance, handling, documentation, UK collection and door-to-door delivery in India, plus free packaging materials for customers who drop off and pack at our Wembley warehouse. Additional charges are £60 per box above 30 kg actual weight and £60 per box with any side above 80 cm for home collection only; £15 per suitcase, bag, trolley bag or shrink-wrapped package; £25 per locked item for lock cutting; £10 per failed collection attempt (Nothing to Collect); separately, £10 for redelivery; £50 for cancellation after the boxes have reached our warehouse; and £10 all-in (VAT included) per shipment per day for storage after 24 hours from the final invoice. The deposit is £50 minimum, or £10 per box if there are more than five boxes, whichever is higher, and is deducted from the final invoice. An additional 18% GST applies only when paying into our Indian account by bank transfer, UPI or Google Pay.

The Air freight minimum is £40 per shipment, covering up to 10 kg of total chargeable weight. Multiple boxes in one shipment share that one minimum. Above 10 kg, Air freight is £4 per kg. An additional 18% GST applies only if you pay into our Indian account by bank transfer, UPI or Google Pay. Other applicable additional charges are listed in our pricing FAQs.

Chargeable weight is the weight you are billed for, and it's the higher of two values: actual weight (what your package weighs on a scale) or volumetric weight (calculated from dimensions). Volumetric weight formula: (Length × Width × Height in cm) ÷ 5000. For example, a box measuring 50cm × 40cm × 30cm would have a volumetric weight of (50 × 40 × 30) ÷ 5000 = 12kg. If this box actually weighs only 8kg, you would be charged for 12kg because the volumetric weight is higher. Round each package’s chargeable weight up to the next whole kilogram, then add the package chargeable weights for the shipment.

Additional charges can apply, and they are listed here so you can allow for them before booking. Additional charges are £60 per box above 30 kg actual weight and £60 per box with any side above 80 cm for home collection only; £15 per suitcase, bag, trolley bag or shrink-wrapped package; £25 per locked item for lock cutting; £10 per failed collection attempt (Nothing to Collect); separately, £10 for redelivery; £50 for cancellation after the boxes have reached our warehouse; and £10 all-in (VAT included) per shipment per day for storage after 24 hours from the final invoice. The deposit is £50 minimum, or £10 per box if there are more than five boxes, whichever is higher, and is deducted from the final invoice. An additional 18% GST applies only when paying into our Indian account by bank transfer, UPI or Google Pay. For home collection, a £60 per-box surcharge applies if actual weight exceeds 30 kg, and a separate £60 per-box surcharge applies if any side exceeds 80 cm. Warehouse drop-off limits are 32 kg per box and 95 cm on any side. Items above either warehouse limit may be accepted at the warehouse team’s discretion on the day; acceptance is not guaranteed. The two collection surcharges apply to home collection only.

Airlines and cargo carriers have limited space on their aircraft. Light but bulky items take up valuable cargo space that could be used for heavier items. To ensure fair pricing, the industry uses volumetric weight to account for this space. Think of it this way: a large box of pillows weighing 5kg takes up the same space as a small box of tools weighing 20kg. The volumetric weight calculation ensures both shippers pay fairly for the space their cargo occupies.

Measure your package in centimetres (Length × Width × Height), then divide by 5000. For example: A box measuring 60cm × 40cm × 40cm = (60 × 40 × 40) ÷ 5000 = 19.2kg volumetric weight. We always round up to the nearest whole kilogram, so this would be 20kg. Compare this with your actual weight, and the higher number is your chargeable weight. Use our online calculator on the Calculate page for instant estimates.

For home collection, a £60 per-box surcharge applies if actual weight exceeds 30 kg, and a separate £60 per-box surcharge applies if any side exceeds 80 cm. Warehouse drop-off limits are 32 kg per box and 95 cm on any side. Items above either warehouse limit may be accepted at the warehouse team’s discretion on the day; acceptance is not guaranteed. The two collection surcharges apply to home collection only.

A £15 charge applies to each suitcase, bag, trolley bag or shrink-wrapped package because labels do not adhere properly to these surfaces. We recommend sturdy cardboard boxes.

Yes—customs duty and clearance are included in the shipping price, along with handling and documentation. Keep the payment method separate from that inclusion: an additional 18% GST applies when you pay into our Indian account by bank transfer, UPI or Google Pay.

The documents we issue are a deposit confirmation, a final invoice and a payment confirmation. If you need a document relating specifically to customs duty, ask our team about that additional request.

Absolutely! Use our online price calculator on the Calculate page to get instant estimates. Simply enter the weight and dimensions of your packages, and you'll see the estimated cost immediately. For more accurate quotes, especially for multiple packages or special items, call us on +44 20 3384 6470 (available 24/7) or message us on WhatsApp. We're happy to discuss your specific requirements.

Book online after discussing your shipment with our team if needed. A deposit of £50 minimum, or £10 per box for more than five boxes, whichever is higher, is deducted from the final invoice. We arrange collection, check the shipment’s weight and dimensions at our warehouse and issue the final invoice. For both Air and Sea, transit time starts when final payment is received.

Have your sender details, receiver details, the receiver’s Aadhaar card copy, full delivery address and packing list ready to book. We accept the receiver’s Aadhaar card for identification; another identity document cannot be used in its place.

We ask for the receiver’s Aadhaar card to identify the person receiving the shipment for customs clearance in India. This is the identity document we use for our service, and we do not accept a different document in its place.

Provide an accurate packing list for each package, including its contents, quantities, weight and dimensions. Declare every item and contact us before packing anything you are unsure about. A £300 penalty applies if prohibited or restricted items are sent after you have been told not to send them. Prohibited items are disposed of without notice.

Contact us as soon as possible if something needs to change. Once the declaration has been submitted to UK and Indian customs, the delivery address and item details can no longer be changed. Contact our team to check whether your requested change is still possible.

Yes. If you cancel before your boxes reach our warehouse, you receive a full refund. If you cancel after the boxes have reached our warehouse, a £50 cancellation fee applies. Arrival at our warehouse—not pickup—is the point that determines whether the fee applies.

Air freight takes 14 working days to Delhi, Mumbai, Chennai, Bangalore, Kolkata, Hyderabad, Ahmedabad and Pune, and 21 working days to remote, rural, tier-2 and tier-3 destinations. The Air transit clock starts when final payment is received, not at booking, pickup or dispatch. Sea freight takes 45 working days.

Pack securely in sturdy cardboard boxes and label each box with your name and mobile number. Have everything ready and accessible on the ground floor for collection; there is no lift or elevator exception. For home collection, a £60 per-box surcharge applies if actual weight exceeds 30 kg, and a separate £60 per-box surcharge applies if any side exceeds 80 cm. Warehouse drop-off limits are 32 kg per box and 95 cm on any side. Items above either warehouse limit may be accepted at the warehouse team’s discretion on the day; acceptance is not guaranteed. The two collection surcharges apply to home collection only. A £10 Nothing to Collect charge applies per failed collection attempt. Redelivery is a separate event charged at £10.

At our Wembley warehouse we check package weights and dimensions and issue the final invoice. Your deposit is deducted from it. Storage is £10 all-in (VAT included) per shipment per day after 24 hours from the final invoice. For both Air and Sea, transit time starts when final payment is received.

We arrange collection across England, Wales, Scotland including the Highlands, Northern Ireland, the Channel Islands including Guernsey and Jersey, and Offshore Isles. There is no extra location charge for these areas. UK collection is included in the rate. Collection is from the ground floor only.

No, there is no extra charge for pickup regardless of your location in the UK. Whether you're in central London, the Scottish Highlands, Northern Ireland, or the Channel Islands, the pickup is included in your quoted price. Our all-inclusive pricing means the same £4/kg rate applies everywhere in the UK.

Before collection, have every box packed, clearly labelled and accessible on the ground floor; a lift does not create an upstairs-collection exception. A box above 30 kg incurs a £60 home-collection surcharge, and a side above 80 cm incurs another £60. Each failed collection attempt carries a £10 Nothing to Collect charge. Redelivery is a separate event charged at £10.

Collections are from the ground floor only. Please have every package ready and accessible there. There is no lift or elevator exception: collections are carried out by third-party carriers and follow their collection terms.

If you're not available when the driver arrives, or if the goods are not accessible, a "Nothing to Collect" surcharge of £10 will be applied for each unsuccessful collection attempt. Please ensure you or an authorised person is available at the collection address during the scheduled time. If you know you won't be available, contact us to reschedule before the pickup date. Redelivery is a separate event charged at £10.

You can reschedule your collection free of charge. Contact us to arrange a new date. The separate £10 Nothing to Collect charge still applies to each failed collection attempt. Redelivery is a separate event charged at £10.

If you schedule a pickup and the driver finds no goods to collect, or the goods aren't ready, a £10 "Nothing to Collect" charge applies for each attempt. To avoid this: ensure all packages are packed, labelled, and placed on the ground floor before the pickup window. If your plans change, contact us in advance to reschedule. Redelivery is a separate event charged at £10.

After booking, you'll receive an email with pickup instructions and a collection window. Depending on the carrier assigned, you may receive a text or email notification on the day of pickup with a more specific time window or driver tracking link. Make sure your phone number is correct in your booking so you don't miss any updates.

We work with major carrier partners including DHL, FedEx, DPD, Parcel Force, and UPS. The specific carrier depends on your location and shipment size. From pickup until delivery at our Wembley warehouse, the terms and conditions of the pickup carrier apply. You can request this information from us before handing over your goods.

Use sturdy cardboard boxes, pack securely and label them clearly. A £15 charge applies per suitcase, bag, trolley bag or shrink-wrapped package because labels do not adhere properly. Free packaging materials are available at our Wembley warehouse only for customers who come to pack and drop off. We do not deliver boxes to homes. A £10 Nothing to Collect charge applies per failed collection attempt; it is not a box-delivery fee. Redelivery is a separate event charged at £10.

Yes! At our Wembley warehouse, we provide completely free: cardboard boxes in various sizes, packing tape, gunny bags for extra protection, shrink wrap, and bubble chips for cushioning fragile items. These materials are for use at the warehouse only - you can come, pack your items, and drop them off in one visit. This is one of the key benefits of using our warehouse drop-off service.

We recommend sturdy cardboard boxes because labels adhere more reliably. Suitcases, bags, trolley bags and shrink-wrapped packages incur £15 per item because labels do not adhere properly. A separate £25 charge applies to each locked item for lock cutting.

The home-collection thresholds are 30 kg per box and 80 cm on any side. Going above either threshold attracts its own £60 surcharge. At the warehouse, the limits are 32 kg per box and 95 cm on any side; anything larger or heavier may be accepted at the warehouse team’s discretion, but acceptance is not guaranteed. The two £60 surcharges are for home collection only.

Label your packages clearly on more than one side and protect each label so it stays attached and readable. Incorrect or detached labels do not remove the $50 USD per piece - that is, per box or suitcase handed over to us limited liability cover for total loss. Damage, breakage, partial loss and delay are not covered.

Cushion fragile items inside a sturdy box and prevent them from moving during transit. Our limited liability cover is $50 USD per piece - that is, per box or suitcase handed over to us for total loss only. It does not cover damage or breakage, nor partial loss or delay, so careful packing should not be mistaken for a damage-cover promise.

Yes. Pack, label and list each package separately with its own weight and dimensions. Total shipment chargeable weight is the sum of the packages’ chargeable weights. Air freight has one £40 minimum per shipment, not per box. Sea freight has a 100 kg chargeable-weight minimum per shipment, not per box.

List each package’s contents and quantities, together with its weight and dimensions. Include every item rather than using an incomplete list. If you send prohibited or restricted goods after being told not to, a £300 penalty applies and prohibited items are disposed of without notice.

You can ship most personal and household items including: Clothing and accessories (tops, sweaters, jeans, jackets, suits). Footwear (all types of shoes, boots, sandals). Books and reading materials (books, magazines, documents). Kitchen items (utensils, cookware, glassware, non-electric appliances). Personal items (handbags, scarves, caps, stationery, toiletries without aerosols). Sweets and dry snacks (chocolates, biscuits, food supplements). Electronics without batteries (chargers, kettles, hair straighteners, blenders, mixers).

Yes, but with important restrictions. You CAN send: Phone chargers, laptop chargers, electric kettles, hair straighteners, hair dryers, blenders, mixers, food processors (without batteries). You CANNOT send: Mobile phones, laptops, tablets, iPads, drones, power banks, cameras with batteries, any battery-powered toys, or anything with built-in batteries. The lithium batteries in these devices are classified as dangerous goods for air transport.

Yes, you can send: Chocolates and sweets, biscuits and cookies, dry snacks, food supplements and vitamins (in tablet form, not liquids), and other non-perishable dry foods. You CANNOT send: Perishable foods, liquids, homemade foods in containers, fresh fruits or vegetables, meat or dairy products, or any foods requiring refrigeration. All food items must be commercially packaged and sealed.

Absolutely! Clothing and footwear are among the most common items we ship. You can send: All types of clothing (casual, formal, traditional), shoes and boots of all kinds, accessories like belts, scarves, and hats. These items are considered personal effects and customs duty is included in your rate. Just ensure items are not in commercial quantities (bulk wholesale amounts) or counterfeit branded goods.

Yes, you can send most kitchen appliances: Blenders and mixers (ensure no battery), food processors, electric kettles, toasters, sandwich makers, and similar items. These should be new or in good condition. Remember to remove any packaging liquids or solutions. The weight of appliances affects your chargeable weight, so consider the volumetric weight of large items.

Yes, books and documents are permitted: Books (new or used), magazines, educational materials, personal documents (not official government documents or certificates requiring authentication), greeting cards, and printed materials. Books can be heavy, so be mindful of weight. They also make excellent padding for other items in your box.

Yes, sending gifts is one of the most common reasons people use our service. You can send: Clothing, shoes, chocolates, toys (without batteries), books, kitchenware, accessories, and most household items. Remember: gifts in large quantities may be considered commercial by customs. Keep quantities reasonable for personal use. All items must still comply with prohibited items restrictions.

Yes, we always recommend contacting us before shipping if you're unsure about any item. Our published lists are not exhaustive. Call us on +44 20 3384 6470 or WhatsApp us before packing to confirm if your specific items can be sent. This simple step can save you from surcharges, delays, or having items removed from your shipment.

Prohibited items fall into several categories: 1) Dangerous goods: explosives, flammables, compressed gases, corrosives, toxic substances. 2) Battery items: phones, laptops, tablets, drones, power banks, battery toys. 3) Liquids and aerosols: perfumes, deodorants, sprays, nail polish, shaving gels. 4) Weapons: firearms, knives, ammunition, replicas. 5) Illegal items: drugs, e-cigarettes, counterfeit goods. 6) Restricted items: currency exceeding limits, gold/silver bullion, items made in Pakistan, incorrect maps of India. See our full prohibited items list for complete details.

Phones, laptops and tablets are not accepted by Cargo Force, even if their batteries have been removed. Do not include them in an Air or Sea shipment. Contact us before packing other electronics if you are unsure whether they are accepted.

Perfumes and most cosmetics are prohibited because they contain alcohol or are in aerosol form, making them flammable. This includes: perfumes, aftershaves, body sprays, deodorant sprays, hairsprays, and nail polish/removers. Some solid cosmetics like lipsticks and powder makeup may be acceptable - contact us to confirm specific items before packing.

Several common household items are prohibited: Cleaning products (most contain flammable or corrosive chemicals), air fresheners and room sprays, paint and solvents, lighter fluid, matches, candles with metal wicks, batteries of all types (including alkaline), thermometers containing mercury, and any items with the hazard pictograms (explosive, flammable, oxidising, corrosive, toxic symbols). Check product labels for these symbols before packing.

A £300 penalty applies if you send prohibited or restricted items after being told not to. Prohibited items are disposed of without notice. The penalty is not a fee to have items returned. Contact us before shipping if you are unsure about an item.

Limited medicines are allowed: Vitamins and supplements in tablet/capsule form (commercially packaged), over-the-counter pills in original packaging. Prohibited: Prescription medicines without proper documentation, liquid medicines (syrups, suspensions), controlled substances, any medicines in bulk quantities. For prescription medicines, you may need separate customs documentation. Contact us for guidance on specific medicines.

Look for international hazard pictograms on product packaging: Explosive (exploding ball), Flammable (flame), Oxidising (flame over circle), Compressed Gas (gas cylinder), Corrosive (liquids damaging surface/hand), Toxic (skull and crossbones), Harmful (exclamation mark), Health Hazard (person silhouette), Environmental Hazard (dead tree/fish). If any product displays these symbols, remove it from your shipment.

High-value branded items (Gucci, Louis Vuitton, Prada, etc.) are in our restricted category. If they're genuine, you may need proof of purchase and they may attract additional customs scrutiny. Counterfeit goods are strictly prohibited and will be confiscated. If sending genuine designer items, keep quantities personal (1-2 items) and be prepared to provide authenticity proof if requested by customs.

Our limited liability cover is $50 USD per piece - that is, per box or suitcase handed over to us for total loss only; it is not cover for damage, breakage, partial loss or delay. Phones, laptops and tablets are not accepted, even with their batteries removed, so they are not items we carry on a no-guarantee basis.

Yes, customs duty and clearance are included in the shipping price. The rate also covers handling, documentation, UK collection and door-to-door delivery in India, plus free packaging materials for customers packing and dropping off at our Wembley warehouse. An additional 18% GST applies only when paying into our Indian account by bank transfer, UPI or Google Pay. Applicable service charges are listed in our pricing FAQs.

We accept business and ecommerce shipments, including goods intended for resale, and quote them individually. Rather than using a single quantity cutoff to price a commercial shipment, we assess the goods, quantities, weight, dimensions and destination you provide. Send those details so we can confirm the service and price.

KYC means confirming who the receiver is before the shipment is cleared. For our service, we do this using a copy of the receiver’s Aadhaar card. We do not accept an alternative identity document for that check.

Please provide a clear, readable copy of the receiver’s Aadhaar card. Check that the copy is legible before sending it to us. Aadhaar is the identity document we accept; another form of ID cannot replace it.

Your customs declaration describes what you are sending, so include every item accurately rather than leaving anything undeclared. A £300 penalty applies if prohibited or restricted items are sent after you have been told not to send them. Prohibited items are disposed of without notice.

The receiver in India must provide an authorization letter permitting customs clearance of the goods. This letter must be signed by the receiver and returned to us to complete customs procedures. We provide the template - the receiver simply needs to sign it. This authorizes our customs agent in India to clear the shipment on behalf of the receiver.

Customs may hold shipments for: inspection of contents, verification of documentation, assessment of commercial status, or investigation of prohibited items. If this happens, our team will contact you with any additional requirements. Delays can occur due to: incomplete documentation, undeclared items found, items in commercial quantities, or suspicious contents. Accurate declarations and complete documentation minimize hold risk.

Customs duty and clearance are included in our rate. The separate 18% GST applies only to payments into our Indian account by bank transfer, UPI or Google Pay; it is not a blanket extra charge for every shipment delivered in India. Other applicable service charges are listed in our pricing FAQs.

Air delivery takes 14 working days to Delhi, Mumbai, Chennai, Bangalore, Kolkata, Hyderabad, Ahmedabad and Pune, or 21 working days to remote, rural, tier-2 and tier-3 destinations. These Air transit periods begin when final payment is received. Sea delivery takes 45 working days.

Several factors may extend delivery: 1) Weather conditions affecting flights. 2) Customs clearance delays (documentation issues, inspections). 3) Flight schedule changes or cancellations. 4) Public holidays in UK or India. 5) Remote delivery locations. 6) Incomplete receiver documentation. 7) Receiver unavailability for delivery. 8) Unforeseen circumstances like airline strikes or natural events. We'll keep you informed of any significant delays.

We provide door-to-door delivery in India, including remote areas, with no extra remote-area charge. Air freight takes 14 working days to Delhi, Mumbai, Chennai, Bangalore, Kolkata, Hyderabad, Ahmedabad and Pune, and 21 working days to remote, rural, tier-2 and tier-3 destinations. The Air transit clock starts when final payment is received, not at booking, pickup or dispatch. Sea freight takes 45 working days. Please provide the complete and accurate delivery address.

After your package is dispatched from our warehouse, you'll receive tracking information via WhatsApp or email. You can: contact our team on WhatsApp for real-time updates, call us anytime (we're available 24/7), or use the tracking number provided with our carrier partners' tracking systems. We proactively update you at key milestones: dispatch, customs clearance, and out-for-delivery.

When your shipment reaches India: 1) It goes through customs clearance (using the documentation we've prepared). 2) Once cleared, it's transferred to our local delivery partner. 3) The delivery partner contacts the receiver to arrange delivery. 4) The package is delivered to the door. 5) The receiver signs acknowledging receipt. The receiver should check the package condition before signing and take photos/video at delivery.

If the receiver is unavailable, we contact them to check when they can receive the shipment and arrange delivery. The next delivery arrangement is made with the receiver rather than assuming they will be available on a particular day.

Yes. Another person may receive the shipment with ID, and their ID is recorded on the proof of delivery. We still recommend that the named receiver be present wherever possible.

For Air freight, the transit clock begins when we receive final payment—not when you book, hand over the boxes or the shipment is dispatched. The Air period is 14 working days for Delhi, Mumbai, Chennai, Bangalore, Kolkata, Hyderabad, Ahmedabad and Pune, and 21 working days for remote, rural, tier-2 and tier-3 destinations.

We provide limited liability cover, not insurance. It is $50 USD per piece - that is, per box or suitcase handed over to us for total loss only. Damage, breakage, partial loss and delay are not covered.

Damage and breakage are not covered by our limited liability provision. The cover applies only to total loss, at $50 USD per piece - that is, per box or suitcase handed over to us; partial loss and delay are also excluded.

Check the condition of the shipment when it arrives and record any concerns, including photographs. Our limited liability cover is $50 USD per piece - that is, per box or suitcase handed over to us for total loss only, not damage, breakage, partial loss or delay. A concern about delivery can be raised with us; signing is not described here as removing your ability to raise a claim.

The limited liability amount is $50 USD per piece - that is, per box or suitcase handed over to us in the event of total loss. That amount does not apply to damage, breakage, partial loss or delay, which are outside the cover.

Incorrect or detached labelling does not remove your limited liability cover. If a piece is totally lost, the cover is $50 USD per piece - that is, per box or suitcase handed over to us. It does not cover damage, breakage, partial loss or delay. To help keep each piece identifiable, label it clearly on more than one side and protect the labels.

You may arrange your own insurance with a third party if you want wider cover. We do not arrange or sell insurance and do not recommend a specific provider. Our own provision is limited liability cover of $50 USD per piece - that is, per box or suitcase handed over to us for total loss only, with no cover for damage, breakage, partial loss or delay.

Free packaging materials are available for customers packing and dropping off at our Wembley warehouse. Pack each piece securely with cushioning. The financial protection we provide is limited liability cover of $50 USD per piece - that is, per box or suitcase handed over to us for total loss only; it does not cover damage, breakage, partial loss or delay.

Our Wembley warehouse is open 24/7 and provides free packaging materials for customers who come to pack and drop off. For home collection, a £60 per-box surcharge applies if actual weight exceeds 30 kg, and a separate £60 per-box surcharge applies if any side exceeds 80 cm. Warehouse drop-off limits are 32 kg per box and 95 cm on any side. Items above either warehouse limit may be accepted at the warehouse team’s discretion on the day; acceptance is not guaranteed. The two collection surcharges apply to home collection only. We do not deliver boxes to homes.

We provide completely free: cardboard boxes in multiple sizes, packing tape (regular and heavy-duty), gunny bags for extra outer protection, shrink wrap for weather protection, and bubble chips/paper for cushioning. You can use as much as you need to pack your items properly. Our team can also help you pack if needed. These materials are only available for use at the warehouse.

Our warehouse is at: Unit K, East Lane Business Park, 9 Osram Road, Wembley, HA9 7NG, UK. It's easily accessible from North Wembley and has parking available. We're open 24/7 for drop-offs, so you can come at any time that suits you - early morning, evening, weekends, whenever is convenient for you.

Our warehouse is open 24 hours a day, 7 days a week. You can drop off your packages at any time - we understand that people have busy schedules and can't always visit during traditional business hours. Whether it's 2am or 2pm, Sunday or Wednesday, you're welcome to come and drop off your shipment.

Yes! Many customers bring their items unpacked and use our free materials to pack on-site. This is especially useful if you're unsure about box sizes or want help packing fragile items. Our team can guide you on best packing practices. You can take your time - there's no rush. This is one of the most popular benefits of our warehouse drop-off service.

Yes, there is parking available at East Lane Business Park where our warehouse is located. You can park close to the unit to easily unload your packages. If you're bringing large or heavy items, you can pull up directly to the loading area. The address for sat-nav is: Unit K, East Lane Business Park, 9 Osram Road, Wembley HA9 7NG.

A deposit is required before we schedule your pickup. The deposit amount is: £50 minimum, or £10 per box if you're sending more than 5 boxes (whichever is higher). For example: 3 boxes = £50 deposit, 8 boxes = £80 deposit. This deposit is deducted from your final invoice. The deposit confirms your booking and ensures we can arrange pickup.

We issue the final invoice after checking shipment weights and dimensions at the warehouse and deduct the deposit. Storage charges are £10 all-in (VAT included) per shipment per day after 24 hours from the final invoice. For both Air and Sea, transit time starts when final payment is received.

You can pay by UK bank transfer, or into our Indian account by bank transfer, UPI or Google Pay. An additional 18% GST applies only if you pay into our Indian account by bank transfer, UPI or Google Pay. Contact our team for the payment instructions for your shipment.

You can pay into our Indian account by bank transfer, UPI or Google Pay. An additional 18% GST applies only if you pay into our Indian account by bank transfer, UPI or Google Pay. For example, 18% of a £100 amount is £18, giving £118 before currency conversion. Ask our team to confirm the INR amount and payment instructions.

Storage charges are £10 all-in (VAT included) per shipment per day after 24 hours from the final invoice. Contact us as soon as possible if you cannot pay on time. For both Air and Sea, transit time starts when final payment is received.

Yes. We send a deposit confirmation, then a final invoice and a payment confirmation. These document your booking payments and final bill. You can ask our team if you need anything further.

We check each package’s weight and dimensions at the warehouse. The final invoice uses the verified chargeable weight, the selected service’s shipment minimum and applicable charges, less the deposit. A lower weight does not reduce the price below the shipment minimum.

You can reach us through multiple channels: Phone: +44 20 3384 6470 (available 24/7). WhatsApp: Message us at +44 7988 110110 (24/7 support). In person: Visit our warehouse at Unit K, East Lane Business Park, 9 Osram Road, Wembley HA9 7NG (open 24/7). We're always available to answer questions, provide quotes, or help with your shipment.

Yes! Our phone lines are open 24 hours a day, 7 days a week. You can call us at +44 20 3384 6470 anytime - day or night - and speak directly to our team. Our WhatsApp is also monitored 24/7 for messages. Our Wembley warehouse is open 24/7 for drop-offs. We understand shipping needs don't follow a 9-5 schedule, so we're always here to help.

Our team can assist you in: English, Hindi, Punjabi, Gujarati, and Tamil. We serve a diverse community and want everyone to feel comfortable discussing their shipping needs. If you prefer communicating in one of these languages, just let us know when you call or message.

We highly recommend calling us first, especially if you're shipping internationally for the first time. Speaking with our team helps you: understand how chargeable weight works (actual vs volumetric), get an accurate price estimate, confirm your items can be shipped, understand the complete process, and ask any questions. This 5-10 minute call can save confusion later. Call +44 20 3384 6470 anytime.

The easiest way is WhatsApp. Message us at +44 7988 110110 with your name or booking reference, and our team will provide real-time updates on your shipment status. We proactively update you at key milestones: when your package arrives at our warehouse, when it's dispatched, when it clears customs, and when it's out for delivery. You can also call us 24/7.

Email book@cargoforce.com to raise a complaint or claim. We respond to complaints and general queries within 24 hours; the response timescale for claims is 48 to 72 hours. You can also call +44 20 3384 6470 or message us on WhatsApp at +44 7988 110110.