Shipping Guidelines
Please review these important guidelines to ensure a smooth shipping experience.
Size Limits
Maximum dimensions for pickup items are 80cm in height, width, and length.
Items exceeding these dimensions will incur a £60 Long Length Charge per parcel.
Weight Limits
Each piece must not exceed 30kg due to health and safety regulations.
Items over 30kg will incur a £60 Heavy Weight Surcharge.
Applicable Surcharges
Long Length Charge
For items exceeding 80cm in any dimension (height, width, or length)
Heavy Weight Surcharge
For items exceeding 30kg in weight (health and safety regulations)
Non-Compatible Items
For suitcases, bags, trolley bags, shrink-wrapped boxes. Our current label loss rate is 60-70% for these items.
Locked Items
For any suitcases, bags, or boxes sent in a locked condition. This covers professional lock cutting.
Warehouse Drop-off Benefit
The Long Length Charge (£60) and Heavy Weight Surcharge (£60) are waived if you drop items directly at our warehouse, as the pickup carrier is not involved. This can save you significant costs for oversized or heavy items.
Carrier Terms & Conditions
From pickup at your address until delivery at our Wembley warehouse, the terms and conditions of the pickup carrier (DHL, FedEx, DPD, Parcel Force, UPS) will apply. This information is available on the carrier's website directly, or you can request it from us before handing over the goods to the carrier.
Our pickup services are carried out through DHL, FedEx, DPD, Parcel Force, and UPS.